Shipping Policy

Effective Date: January 6, 2025
Address: 62 Weiss Rd, Owego, New York
Phone: (607) 687-8115
Email: info@activerapic.com
Website: https://activerapic.com/

At ActiveRapic, we are committed to ensuring the timely and secure delivery of your orders. This Shipping Policy outlines our shipping options, costs, timelines, and processes to provide transparency and set clear expectations for our customers. By placing an order, you agree to the terms outlined below.

1. Shipping Destinations

We offer shipping services to both domestic and international locations:

  • Domestic Shipping: Available to all U.S. states, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: Available to select countries worldwide. Eligibility and costs will be confirmed at checkout.

Note: Certain remote or restricted regions may not be eligible for shipping due to carrier limitations.

2. Shipping Methods

We partner with reputable carriers to provide reliable shipping options:

  • Standard Shipping: Economical option with delivery within 5-7 business days (domestic).
  • Expedited Shipping: Faster delivery, typically within 2-3 business days (domestic).
  • Overnight Shipping: Next-day delivery for urgent orders, subject to processing times.

Carriers: We use trusted carriers such as USPS, FedEx, UPS, and DHL. The selected carrier will depend on the destination and shipping method chosen.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • The weight and dimensions of the package.
  • The shipping destination.
  • The selected shipping method.

Free Shipping:

  • Domestic orders over $100 qualify for free standard shipping.
  • Free shipping promotions may apply during special events or sales.

International Orders: Customers are responsible for customs duties, taxes, or additional fees required by their country.

4. Order Processing Times

  • Standard Orders: Processed within 1-2 business days.
  • Customized or Bulk Orders: Processing may take 3-5 business days.

Orders placed after 12:00 PM (Eastern Time) or on weekends/holidays will be processed the next business day.

5. Delivery Timelines

Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days (domestic).
  • Expedited Shipping: 2-3 business days (domestic).
  • International Shipping: 10-15 business days, subject to customs clearance.

Delays: While we strive to meet delivery timelines, external factors such as weather, customs processing, or carrier disruptions may cause delays. We will do our best to keep you informed in such cases.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress on the carrier’s website.

7. Lost, Damaged, or Delayed Shipments

Lost Packages:

If your package is lost during transit, contact us immediately. We will work with the carrier to locate the package or issue a replacement/refund if necessary.

Damaged Packages:

If your package arrives damaged, notify us within 7 days of delivery. Include photos of the damaged package and its contents for evaluation.

Delayed Shipments:

While rare, delays may occur due to unforeseen circumstances. Contact our support team for assistance in resolving any issues.

8. International Shipping Policies

For international shipments:

  • Customs clearance may add additional time to the delivery process.
  • Customers are responsible for all import duties, taxes, or fees.
  • Ensure that your shipping address complies with local regulations to avoid complications.

9. Address Accuracy

It is your responsibility to provide accurate and complete shipping information.

  • Incorrect or incomplete addresses may result in delays or undeliverable packages.
  • If you notice an error in your shipping address, contact us immediately to correct it before shipping.

10. Cancellations and Modifications

  • Orders can be canceled or modified within 24 hours of placement.
  • Once an order has been shipped, modifications are no longer possible, and the return process must be followed.

11. Return Shipping

For returns, customers are responsible for return shipping costs unless the return is due to an error or defect on our part. For more details, refer to our Return Policy.

12. Customer Support

For any shipping-related inquiries, please contact us:

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

13. Updates to the Shipping Policy

ActiveRapic reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website. Customers will be notified of significant updates via email or through the website.