Activerapic Furniture Sales Policy

Effective Date: January 6, 2025

Welcome to Activerapic! We are proud to offer high-quality furniture solutions that elevate your living and working spaces. Our goal is to ensure that every customer has a smooth, efficient, and enjoyable experience with us from browsing our collection to receiving their order. Below is our comprehensive Sales Policy outlining all important aspects of our sales process, customer service, and commitment to delivering excellence.

1. Overview of Our Sales Policy

At Activerapic, we specialize in providing premium furniture solutions, including a wide range of chairs, tables, desks, sofas, and other interior products designed to meet your needs. Our commitment to quality and customer satisfaction is our top priority, and we strive to make your shopping experience seamless and transparent. We offer furniture for both residential and commercial spaces, ensuring that each product meets the highest standards of design, durability, and functionality.

2. Product Availability

All products listed on our website, activerapic.com, are subject to availability. We make every effort to ensure that our product listings are accurate, but there may be times when items are temporarily out of stock due to high demand or other factors beyond our control. In such cases, we will notify you promptly via email or phone, and offer alternatives or the option to backorder the product.

3. Pricing and Payment

All prices listed on our website are in USD and are subject to change without notice. We strive to maintain accurate pricing, but errors may occur. If a pricing error is discovered after you place an order, we will contact you to inform you of the discrepancy and offer options to continue the order or cancel it.

We accept several methods of payment for your convenience, including:

  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfer (upon approval)
  • Gift Cards (if applicable)

Payment is processed securely via our trusted payment gateway to ensure your information is protected. Upon successful payment, you will receive an order confirmation email with details of your purchase.

4. Order Processing and Shipping

Once your order is confirmed, our team at Activerapic works quickly to ensure timely processing and shipping. Orders are generally processed within 1-3 business days unless otherwise specified. Please note that shipping times may vary depending on your location and the availability of the product.

We offer nationwide shipping across the United States, and international shipping may be available upon request. Shipping costs are calculated at checkout and depend on the weight, size, and destination of your order. You will be notified with a tracking number once your order has shipped, allowing you to monitor its progress in real-time.

5. Delivery and Installation

For larger furniture pieces, such as sofas, tables, or custom items, we offer delivery and optional professional installation services. Our delivery service is performed by trusted partners who ensure that your furniture is delivered safely and efficiently to your home or office. In some cases, you may be required to schedule a convenient delivery time.

If you opt for installation, our team will handle the setup, ensuring that your furniture is assembled and placed according to your preferences. Please note that additional fees may apply for installation services, and these will be clearly communicated during the checkout process.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your furniture, we offer a 30-day return policy on most items. To initiate a return or exchange, simply contact us within 30 days of receiving your order by emailing info@activerapic.com or calling our Hotline at (607) 687-8115.

For a smooth return process, please ensure the following:

  • The item must be unused, undamaged, and in its original packaging.
  • A proof of purchase or order number must be provided.
  • Custom or personalized items are non-refundable unless there is a manufacturing defect.

Return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part. Once we receive the returned item, we will process your refund or exchange, usually within 7-10 business days. Refunds will be credited to the original payment method.

7. Warranty

Activerapic offers a 1-year warranty on all furniture products, covering defects in materials or workmanship under normal use. The warranty does not cover damage caused by misuse, accidents, or improper care. If your product develops a defect within the warranty period, please contact our customer support team at info@activerapic.com with details and images of the issue.

8. Customer Support

Our dedicated customer service team is always ready to assist you with any questions or concerns. Whether you need help placing an order, tracking your shipment, or requesting a return, we are here to ensure your experience with Activerapic is positive and hassle-free.

We value your feedback and encourage you to reach out with any inquiries. Your satisfaction is important to us!

9. Contact Information

For any additional questions, please feel free to reach out using the following details:

We are always ready to assist you and look forward to helping you create a beautiful and functional space with our high-quality furniture solutions.

Thank you for choosing Activerapic!